Refund policy

Last updated: 30 September 2026

Pulserig GMC Compliance & Ads Rescue ("Pulserig", "we", "us") is the trading name of PULSERIG LTD, a company registered in England and Wales, company number 16753599. We provide digital, time-based professional services. These include compliance audits and repair work for Google Merchant Center, Google Ads and Microsoft Ads, Shopify store builds, SEO and AI visibility work, and a digital setup guide.

Before work begins

If you contact us before any audit or repair work has started, we will issue a full refund within 3–5 business days.

After work has begun

Once work has started, our fees cover the time and work already carried out. This includes the enhanced audit, manual compliance work, website fixes, Merchant Center checks, product and feed alignment, communication preparation, and appeal or review support.

If you request a refund after work has started, we will assess it fairly based on the stage of work completed. Work that has already been delivered is not refundable. This includes completed audit time, technical fixes, policy updates, feed checks, theme or code changes and appeal preparation.

Service not delivered

If, for any reason, we fail to begin your service within 10 business days of purchase, you are entitled to a full refund.

Digital guide

If you are not happy with the Merchant Center-Ready Shopify Store Setup Guide, contact us and we will refund it in full.

Lissa subscription plans

Lissa plans are bought and managed in the Lissa app at app.pulseriggmcadsrescue.co.uk. You can cancel a renewal at any time. Your access continues until the end of the current paid period, and the plan will not renew. See our Cancellation Policy.

No guaranteed outcome

Pulserig fixes the issues within our control and supports the review process where it is included in your package. Google (or Microsoft) makes every approval, reinstatement and enforcement decision, and controls how long reviews take. For this reason, our packages do not include a guaranteed reinstatement outcome. They are not sold on a "full refund if Google does not reinstate the account" basis.

Some factors are outside our control. These include past account history, linked accounts, business verification documents, customer complaint signals and other platform trust signals. Any trust factors identified during the free audit or on calls remain the client's responsibility to resolve.

Your statutory rights

Nothing in this policy affects your statutory rights under UK consumer law.

How to request a refund

Email support@pulseriggmcadsrescue.co.uk with your order number, the service name and the reason for your request.

PULSERIG LTD · Company number 16753599 · Registered in England and Wales